Contact GateFinder
We're here to help make your airport navigation experience as smooth as possible. Whether you have questions, feedback, or need technical support, our team is ready to assist you.
Get in Touch
General Support
Questions about using GateFinder, technical issues, or general inquiries.
Response time: Within 24 hours
Business Inquiries
Partnership opportunities, press inquiries, or business development.
Response time: Within 48 hours
Follow Us
Frequently Asked Questions
How do I report incorrect airport information?
If you notice outdated or incorrect information about gates, restaurants, or services, please email us at support@gatefinder.help with specific details about what needs to be updated. Include the airport code, terminal, and any relevant details.
Can I request coverage for a new airport?
Absolutely! We prioritize new airport additions based on user demand and passenger volume. Send us your request with the airport code and we'll add it to our development roadmap. Popular requests are typically implemented within 6-12 months.
Is GateFinder available as a mobile app?
Currently, GateFinder operates as a progressive web app (PWA) that works seamlessly in your mobile browser. You can add it to your home screen for app-like functionality. Native iOS and Android apps are planned for late 2025.
How do you ensure location privacy?
We process location data locally on your device whenever possible and never store personal travel patterns. Our privacy-first approach means you can navigate airports without compromising your personal information. Read our full privacy policy for detailed information.
What should I do if the map isn't loading?
First, ensure you have a stable internet connection. Try refreshing the page or clearing your browser cache. If the problem persists, contact our support team with your device type, browser version, and airport you're trying to access.
Report Issues
Technical Problems
Experiencing technical difficulties? Help us help you by including the following information in your support email:
- Device type (iPhone, Android, laptop, etc.)
- Browser and version (Chrome 118, Safari 16, etc.)
- Airport code you were trying to access
- Description of the issue and steps to reproduce it
- Screenshots if applicable
Partnership Opportunities
We're always interested in partnerships that can improve the travel experience. Current partnership opportunities include:
Airport Authorities
Integration with official airport systems, real-time data feeds, and enhanced wayfinding solutions.
Airlines
Gate change notifications, boarding area optimization, and passenger flow management tools.
Travel Technology
API integrations, white-label solutions, and travel app partnerships.
Accessibility Services
Enhanced accessibility features, assistive technology integration, and inclusive design improvements.
Our Commitment
Response Time Guarantee: We commit to responding to all support inquiries within 24 hours during business days. For urgent technical issues affecting airport navigation, we aim to respond within 4 hours.
Continuous Improvement: Your feedback directly influences our development priorities. Every suggestion is reviewed by our product team and considered for future releases.
Community Focus: GateFinder exists to serve travelers. We prioritize community needs over commercial interests and maintain transparent communication about our development process and challenges.
Ready to Navigate with Confidence?
Whether you're planning your first trip through Las Vegas or you're a frequent traveler, GateFinder is here to guide you every step of the way.
Try GateFinder Now